Shipping Policy

Processing times, shipping methods, tracking & international delivery

Processing time

After your order is placed, we begin preparing it right away. Please allow 2–5 business days for processing before your package is dispatched.

Shipping options &  delivery times

Delivery times start after dispatch and are estimates. We ship worldwide, with the majority of our orders going to the United States.


  • United States Standard Shipping:
    7–15 business days
  • USA Express Shipping: 6–8 business daysInternational
  • International Standard Shipping: typically 7–20 business days
  • International Express Shipping: typically 6–12 business days(Exact estimates may vary by destination and the option selected at checkout.)

Please note: delivery timeframes can be affected by peak seasons, customs processing, weather, and carrier delays outside our contro

Tracking your order.

Yes—all orders include tracking. Once your order ships, you’ll receive a tracking number by email
Please allow 24–48 hours for tracking updates to appear after dispatch, as carriers may need time to register the shipment in their system..



Wrong address

Customers are responsible for entering the correct shipping address at checkout. If you notice an error, contact us as soon as possible at info@ebangustore.com. We’ll do our best to update it, but address changes are not guaranteed once the order has been dispatched.


Lost, stolen, or marked “delivered”

If tracking shows “delivered” but you haven’t received your package:

Check around your delivery location and with neighbors/building reception.

Contact the carrier to open a claim or investigation.

Please note that we are not responsible for packages lost or stolen after delivery. If you need help with the carrier process, email us at info@ebangustore.com and we’ll assist where we can


Customs & duties (international orders)

International orders may be subject to customs fees, import duties, or local taxes depending on your country. These charges (if applicable) are determined by local authorities and are the customer’s responsibility.